Customer care
Hands-on support for customer questions, concerns, and order-related issues.
Complex issue resolution, returns, replacements, and shipping problems—with thoughtful communication and follow-through.
SHAYNA BORDEN / INDEPENDENT ECOMMERCE SUPPORT
A dependable person
behind the details.
I help ecommerce businesses resolve customer issues,
coordinate orders, and keep day-to-day operations moving.
15+ years of professional experience. Support delivered personally.
Order coordination
Manage orders, returns, and supplier communication to keep things moving.
Order processing and tracking, fulfillment coordination, inventory updates, and communication with suppliers and manufacturers.
Operational follow-through
See tasks through, keep customers and suppliers updated, and maintain organized records.
Practical workflow improvements and administrative support that help the day-to-day run more smoothly.
ECOMMERCE OPERATIONS
QUICK START
$175
ONE PROJECT.
UP TO FIVE HOURS.
A focused way to get things moving.
A one-time, fixed-scope engagement for one agreed-upon operational project. We’ll start with a brief consultation to define the work, then I’ll provide up to five hours of remote, hands-on support.
I’ll keep you informed as work progresses and provide a completion summary. No ongoing commitment. Additional work quoted separately.
Inquire about the Quick StartWhat could we work on?
For example: reviewing a defined set of unresolved order issues, organizing a returns tracker, or documenting one repeatable workflow. We’ll agree on the tasks and priorities before work begins.
EXPERIENCED SUPPORT. PERSONALLY DELIVERED.
Hi, I’m Shayna.
I bring 15+ years of experience across business operations, customer service, manufacturing, wholesale order management, ecommerce, and graphic and web design.
I’ve also built and operated my own ecommerce brands, Bumble & Bright and Rinarie Home. I understand how much happens behind every order—and how quickly the details can take over your day.
My approach is straightforward: understand the problem, take responsibility for the agreed work, communicate clearly, and follow through. When you work with SBD CO, you work directly with me.
Remote support for small and medium-sized ecommerce businesses, independent product brands, Amazon and Shopify sellers, and manufacturers. Scope, timing, and communication are agreed for each engagement.
WHEN YOU NEED A LITTLE MORE
Practical support beyond the order.
Graphic design, website content updates, product listings, and general business administration are also available. We can discuss these alongside your operational needs and quote them separately.
LET’S MAKE THE NEXT STEP SIMPLE
What could I help take off your plate?
Tell me a little about your business and the work you need help with. We’ll discuss fit, scope, and timing before getting started.
Prefer to email directly?
shayna@sbd-co.com